Privacy Policy
At Casa Nova Construction Privacy Policy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://cn-construction.ca, fill out our forms, or engage with our services, including our chatbot. This policy is compliant with PIPEDA (Personal Information Protection and Electronic Documents Act) in Canada.
Information We Collect
a. Personal Information
We collect personal information when you voluntarily submit it through:
Contact forms (e.g., “Get a Quote” or service inquiries)
Project estimate forms
Chatbot interactions (real-time or AI-powered chat)
Email communications
The types of personal data we may collect include:
Full name
Phone number
Email address
Address or project location
Project details or renovation requirements
Messages sent via chatbot or forms
b. Non-Personal Information
We automatically collect some technical information when you visit our site, including:
IP address
Browser type and version
Device information
Pages visited and time spent on each page
Referral sources (how you landed on our site)
Cookie preferences and interactions
How We Use Your Information
We use the information collected to:
Respond to your inquiries or quote requests
Book consultations or service appointments
Provide customer support
Improve our website performance and service offerings
Analyze site traffic via Google Analytics and similar tools
Communicate service updates, promotions, or follow-up messages
We do not sell or rent your personal information to third parties.
Chatbot and Forms
Our website may use a chatbot to assist with:
Booking inquiries
FAQs about construction services
Guiding users to relevant content
The chatbot may record your name, email, and project details you provide voluntarily. This data is stored securely and is only used to improve your experience or respond to your request.
Cookies and Analytics
Our website uses cookies to:
Remember user preferences
Enhance your browsing experience
Track performance through analytics (e.g., Google Analytics)
You can manage or disable cookies through your browser settings. Please note, some site functionality may be affected if cookies are disabled.
Third-Party Services
We may use the following third-party tools and services, which may process your data according to their own privacy policies:
Google Analytics – for traffic and behavior analysis
WP Mail SMTP – for secure email delivery
Chatbot provider – for real-time interaction (e.g., Tidio, Crisp, or similar)
Cloud Hosting (e.g., Cloudways) – for secure storage and performance
CRM or email marketing tools (if integrated in the future)
We ensure these services adhere to data protection laws and handle your data responsibly.
Data Retention
We retain personal data only as long as necessary for:
Providing requested services
Legal and contractual compliance
Internal reporting or customer support
You can request deletion of your data at any time by contacting us.
Your Rights (Under PIPEDA)
You have the right to:
Request access to your personal information
Request correction or deletion of your data
Withdraw consent at any time
Inquire how your information is used or shared
To make any such request, email us at info@cn-construction.ca.
How We Protect Your Data
We implement technical and administrative safeguards to protect your data, including:
SSL encryption (HTTPS) for secure browsing
Access controls on internal systems
Secure server hosting
Regular updates and monitoring
Despite these measures, no system is 100% secure. We encourage you to avoid sharing sensitive information through unencrypted channels.
External Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content on these sites. Please review their privacy policies before submitting personal data.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. All updates will be posted on this page with a revised “Last Updated” date.